FAQ

If you need to update your shipping address, please email info@hausdeslicht.com right away with your order number and the correct address. While we strive to accommodate address changes promptly, we cannot be responsible for any errors in the shipping address provided.

Most carriers typically require around 48 hours to consistently update tracking information on the tracking page. Often, packages are simply delayed between stations, waiting to be processed for their next step.

If more than a week passes from the last scan date without any updates to your tracking, please contact us at info@hausdeslicht.com with your order number, and we will investigate further.

You have 14 days from the delivery date of your package to exchange or return items. All products must be in unused condition, have a sellable appearance, and remain unopened if they have seals. To initiate a return, please email us at info@hausdeslicht.com to request a return authorization number. You may use the original shipping box, provided the items are securely packaged for the return.

If you would like a return label, please note that the cost of return shipping will be deducted from your total refund. Just a reminder— we offer free exchanges!