Refund Policy

Satisfaction Guarantee

As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after you receive your item.

This means that you have 14 days from the date you receive your item to notify us that you want to cancel your purchase. You should send an email to: info@hausdeslicht.com. If 14 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.

You cannot cancel the purchase by refusing to receive the item without also notifying us.

If you choose to cancel your purchase, and a free gift is included with the order, the entire order must be returned. Alternatively, you can keep the free gift and receive a refund for the price difference.

Returns

Once you have notified us that you want to cancel your purchase, you have 14 days to return the item to us.

You must cover the cost of returning the package, and you are responsible if any damage occurs during transport. This means you bear the risk of the item from the time of its delivery until we receive it back.

When returning, you are responsible for ensuring that the item is properly packaged. To expedite the process, please include a copy of the order confirmation in the package.

If you wish to return the item to us, we can assist with a label and then credit the shipping cost when refunding your purchase amount.

Otherwise, send to:  

Return information: Name: hausdeslicht.com

Return address: 137, Triq Moroni, SLM 1210, Sliema, Malta

You cannot cancel by simply refusing to accept the item without also providing clear notice of this.

NOTE: Products and orders cannot be refunded or returned during periods of sales, special promotions or special discounts.

Authorization of Returns

You lose your right of withdrawal if the item has large signs of wear and is not in the same condition & packaging (bag and cardboard box) as when you received it.

Once your return has been received and examined, we will send you a confirmation email. We will also send you an e-mail when your refund has been approved. If your return is approved, we will transfer the entire purchase amount back.

Refund

If you cancel your purchase, you will of course receive the amount you have paid to us in return. In case of a depreciation, which you are responsible for, this amount will be deducted. When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a delivery method other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and no later than 14 days from the date we receive notice of your decision to use the right of withdrawal.

The refund will be made using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it before then.

Once your return is received and inspected, we will send you a confirmation email. We will also send you an email when your refund is approved. If your return is approved, we will refund the entire purchase amount.

Shipping

To return your product, please send us an email at info@hausdeslicht.com.

You are responsible for paying the costs associated with returning the item. We recommend that you have tracking for the return of your package. We do not guarantee that we will receive the returned package.

Frequently Asked Questions

Shipping

If you need to update your shipping address, please email info@hausdeslicht.com right away with your order number and the correct address. While we strive to accommodate address changes promptly, we cannot be responsible for any errors in the shipping address provided.

Most carriers typically require around 48 hours to consistently update tracking information on the tracking page. Often, packages are simply delayed between stations, waiting to be processed for their next step.

If more than a week passes from the last scan date without any updates to your tracking, please contact us at info@hausdeslicht.com with your order number, and we will investigate further.

Returns

You have 14 days from the delivery date of your package to exchange or return items. All products must be in unused condition, have a sellable appearance, and remain unopened if they have seals. To initiate a return, please email us at info@hausdeslicht.com to request a return authorization number. You may use the original shipping box, provided the items are securely packaged for the return.

If you would like a return label, please note that the cost of return shipping will be deducted from your total refund. Just a reminder— we offer free exchanges!