Privacy Policy

Cookie and Privacy Policy Introduction

When you visit our website, information about you is collected to customize and improve our content and to increase the value of the ads displayed on the page. If you do not want information to be collected, you should delete your cookies and refrain from further use of the website. Below, we have explained what information is collected, their purpose, and which third parties have access to them.

Cookies

The website uses "cookies". It is a text file that is stored on your computer, mobile, or similar device for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain harmful code such as viruses.

If you delete or block cookies, ads may become less relevant to you and appear more frequently. Additionally, you may risk the website not functioning optimally and there may be content you cannot access.

General

Personal information covers all kinds of information that can be attributed to you in some way. When you use our website, we collect and process such a range of information. This happens, for example, when accessing content, signing up for our newsletter, participating in competitions or surveys, registering as a user or subscriber, using other services, or making purchases through the website.

We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet, or mobile phone, your IP address, geographic location, and which pages you click on (interests). If you explicitly consent and enter the information yourself, we also process: name, phone number, email, address, and payment information. This will typically be in connection with creating a login or making a purchase.

Security

We have implemented technical and organizational measures to prevent your information from being accidentally or unlawfully deleted, disclosed, lost, impaired, or accessed by unauthorized parties, misused, or otherwise processed in violation of the law.

Disclosure of Information

Your personal information is not disclosed to a third party without your permission. However, under certain circumstances and in accordance with the law, it may be necessary to disclose information to legal authorities. For example, information may be disclosed to the police in cases of suspected credit card fraud.

Access and Complaints

You have the right to be informed about what personal information we process about you. At any time, you may object to the use of your information. You may also revoke your consent for the processing of your information. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this should be made to: info@hausdeslicht.com. If you wish to complain about our processing of your personal information, you also have the option to contact the Malta Data Protection Agency.

Currency Conversion

By using our website, you (the visitor) accept that third parties process your IP address to determine your location for the purpose of currency conversion. You also agree to have the currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this to ensure that the selected currency remains chosen and consistent when you browse our website, so prices can be converted to your (the visitor's) local currency.

Email and SMS Marketing with Newsletter Subscribe and SMS Marketing

If you sign up for our newsletter via e-mail and/or SMS, we use the data that is available necessary for this purpose or which you have provided separately, to send you our e-mail newsletters and SMS marketing. Unsubscribing from the e-mail newsletter and SMS marketing is possible at any time and can be done either by sending a message to the above described contact option or via a link specified for this purpose in the newsletter and SMS. After unsubscribing, we delete your e-mail address and telephone number, unless you have expressly given your consent to further use of your data, or we reserve the right to use data beyond that which is permitted by law and which we inform you about in this statement.

Frequently Asked Questions

Shipping

If you need to update your shipping address, please email info@hausdeslicht.com right away with your order number and the correct address. While we strive to accommodate address changes promptly, we cannot be responsible for any errors in the shipping address provided.

Most carriers typically require around 48 hours to consistently update tracking information on the tracking page. Often, packages are simply delayed between stations, waiting to be processed for their next step.

If more than a week passes from the last scan date without any updates to your tracking, please contact us at info@hausdeslicht.com with your order number, and we will investigate further.

Returns

You have 14 days from the delivery date of your package to exchange or return items. All products must be in unused condition, have a sellable appearance, and remain unopened if they have seals. To initiate a return, please email us at info@hausdeslicht.com to request a return authorization number. You may use the original shipping box, provided the items are securely packaged for the return.

If you would like a return label, please note that the cost of return shipping will be deducted from your total refund. Just a reminder— we offer free exchanges!